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Customer Service Representative – Houston

Westin Homes is seeking a Customer Service Representative to join our Houston team. This position requires someone who can work independently in the field as well as work closely with customers, project managers, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Job Responsibilities:

• Will need to have their own vehicle in managing the warranty in several subdivisions

• Coordinate and schedule warranty repairs with contractors and customers

• Follow up, inspect, and insure completion of all repairs

• Hold contractors accountable for results

• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable

• Performing minor repairs

• Handle multiple tasks, as well as projects within designated timeframes

• The ability to say “no” and overcome objections in a professional manner

• Responsible for achieving high levels of customer satisfaction

Qualifications and Skills:

• A positive attitude and good social/interpersonal skills are essential

• Must be able to deal with and remain calm in confrontational situations and deal with negativity

• Previous experience in the home building industry and some customer service experience is helpful

• Have exceptional listening and communications skills

• Follow up and follow through consistently to deliver outstanding service

• Have excellent time management, organizational and scheduling skills

For immediate consideration, send resume w/ salary history to: Westin Homes, Attn: HR, 2245 Texas Drive, Suite 600, Sugar Land, Texas 77479; Fax 281-240-3252; email: jdewlen@westin-homes.com