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Customer Service Representative – Houston

Westin Homes is currently seeking a Customer Service Representative to join our Houston team. This position requires someone who is able to work independently as well as work closely with customers, project managers, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

 

Job Responsibilities:

  • Coordinate and schedule repairs with contractors and customers
  • Follow up, inspect, and insure completion of all repairs
  • Hold contractors accountable for results
  • Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
  • Performing minor repairs
  • Handle multiple tasks, as well as projects within designated timeframes
  • The ability to say “no” and overcome objections in a professional manner
  • Responsible for achieving high levels of customer satisfaction

 

Qualifications and Skills:

  • A positive attitude and good social/interpersonal skills are essential
  • Must be able to deal with and remain calm in confrontational situations and deal with negativity
  • Previous experience in the home building industry and some customer service experience is helpful
  • Have exceptional listening and communications skills
  • Follow up and follow through consistently to deliver outstanding service
  • Have excellent time management, organizational and scheduling skills

 

For immediate consideration, send resume w/ salary history to: Westin Homes, Attn: HR, 2245 Texas Drive, Suite 600, Sugar Land, Texas 77479; Fax 281-240-3252; email: jdewlen@westin-homes.com.